WHAT IS IRON BEAN COMPANY?
Iron Bean Coffee Company is a premium small-batch, roast-to-order, veteran-owned coffee company. At IBCC, we import our high-quality coffee beans directly from Colombia, Brazil, Uganda, Honduras, Peru, Ethiopia, Indonesia & other far off lands. Then, we personally blend and roast every one of our kick-ass coffees to be shipped directly to you.
WHY IS OUR COFFEE THE BEST?
We roast our coffee daily to ensure the highest quality product. Depending on your order time, most orders ship the same day they are purchased. With this process, Iron Bean Coffee Company delivers the freshest and finest coffee in America.
WHAT SHIPPING CARRIERS DO YOU USE?
We use the United States Postal Service and UPS. IBCC offers flat rate shipping for most orders based on the destination, order weight, and shipping service.
HOW CAN I TRACK MY ORDER?
We will send the tracking information to the email address associated with your order once the item has shipped.
WHERE IS MY PACKAGE?
When we ship out your package, an automatic email will be sent to the email address that you provided when placing the order. Inside this email, you will find a clickable tracking number that will tell you exactly where your package is. If you are having trouble viewing this information, feel free to contact us.
WHAT ARE THE SHIPPING RATES?
Iron Bean Coffee Company offers flat rate shipping for most orders based on the destination, order weight, and shipping service.
WHERE DO YOU SHIP?
We ship all around the world.
WILL YOU SHIP TO AN APO ADDRESS?
Yes. The rate applies to the APO facility's zip code in the United States. Be sure to enter the country as United States, the city as APO or FPO, the state as Armed Forces Europe (AE), Armed Forces Pacific (AP), or Armed Forces America (AA), and the APO zip code. The tracking information will only tell you when the order gets to the facility, then it's in the military's hands to get it there, so please be as specific as possible with the unit when filling in the address information.
HOW CAN I CHANGE MY ORDER AFTER IT’S BEEN PLACED?
Since the turnaround time on packages is so fast, changing or canceling an order after it’s been placed can be tricky. We recommend emailing (email@example.com) or calling us (518-641-9917) IMMEDIATELY if there is an issue with your order. Your email should include CANCEL/CHANGE ORDER #_____ in the subject line. Chanell and I are awake around the clock but ay not be imedialtley available to answer. We will always do our best to make sure that you’ll get what you need, but we cannot guarantee that we will be able to fix the order before it ships out.
HOW DO I RETURN AN ITEM OR RECEIVE A REFUND?
Apparel and gear can be returned up to 30 days from the date of purchase for in-store credit, a refund, or a replacement. If there is physical damage to the package or you feel it is unsafe to consume, bags of coffee can be returned for equal exchange of the same blend (or a similar blend of equal or lesser value). Coffee, at this time, cannot be returned for credit or refund. If you require further assistance, please email firstname.lastname@example.org.
WHAT ARE MY PAYMENT OPTIONS?
HOW DO I EDIT MY SUBSCRIPTION?
If you would like to edit your Coffee subscription: 1. Log in to your account. 2. Under "Account Detail," select "Manage Subscriptions." 3. Select the "Edit" option. 4. Once you have made the edits to your liking, click "Submit" and your new subscription setting will be saved.
WHERE CAN I BUY IRON BEAN COFFEE COMPANY PRODUCTS?
Currently, you can buy Iron Bean Coffee Company products through our website. We do not have any retail locations yet. However, when we do branch out, we’ll be sure to keep you up to date on all of our locations!
HOW SAFE IS IT TO ORDER ONLINE?
We only use the safest payment processing services on the internet. If you have any security questions or concerns, please review our payment processors' security measures: PayPal.com or Shopify Payments.
HOW SHOULD I STORE THIS COFFEE? HOW LONG WILL IT LAST?
The thing to keep in mind when storing coffee is humidity. Keep coffee away from humidity until it is brewed. Storing it in a dark, airtight container at room temperature will keep your ground coffee fresh for up to 4 weeks. An airtight container will keep whole beans fresh for longer than a month.
HOW DO I ENTER DISCOUNT CODES?
On the last page, before your click "Complete my purchase," there will be a box where you can enter your discount code. Once you have entered the code, click "Apply." Your total amount will be updated to reflect the discount.